Thanks for the feedback; I didn't check my account until about 3 weeks before the expiration date, so your data point helps. My expiration date is August 1, so it would be good to know before June 30 if my points will be extended, since some redemptions are limited to one per calendar year quarter.
Regarding the change in the expiration date, I think you are right about the change not occurring until after the original expiration. I took a screenshot of my account balance August 2 and it showed the update to Aug 2011, but unfortunately, I didn't take a screen shot earlier to compare.
Originally Posted by
bob12403
My wife's points were scheduled to expire on Feb 1, 2011. She got the extension notice sometime around the end of December. Not sure of the exact time frame, but 4-5 weeks before expiration would be a pretty accurate guess.
However....the date of her expiration is still showing as Feb 1, 2011 in her account. We've contacted CS, and have in writing their assurance that her expiration date has been extended one year. I guess it doesn't reset until the original expiration date has passed.