I am a 1K UA passenger of Chinese ancestry, and have a middle name that has two parts, separated by a space. I just took a trip to Puerto Vallarta, and on my boarding pass, only the first part of my two part middle name was printed, along with the "MR" prefix attached to it to make it look like one name. Since this did not match my passport, I was not allowed to web check in, and my boarding pass was marked in yellow as a high risk, flagged passenger. I was stopped at both check points there, and held back to be secondary screened, and patted down. This was embarrassing, and also held me back from getting on the flight before the coach passengers. The woman at check in said, not to worry, it's just a problem between UA's computer and reservations.

I came back and checked my online profile to make sure my name was listed correctly, and it was. I called reservations, and was told that only the first half of my middle name was being pulled up, and I should call mileage plus. I called mileage plus, and they say my name is listed correctly on their profile, and I should call web support. I called web support, and they said my name was listed correctly, and I needed to speak to reservations. I emailed customer relations, with all this information.

After two days of no response, I emailed customer relations of my dissatisfaction with their customer service this year, as I had not gotten a response to another email of concern I sent a month prior. I received a phone call within two hours of my email from customer relations. I was told that I needed to speak to a reservationist each time I make an international reservation, including online ones, so they can hand write in my middle name the way it is on my passport. I explained that there must be another way to remedy this as 98% of Chinese I know had their middle names in two parts, and are they all having to do this each time they make a reservation to fly internationally on UA? I also added that I did not experienced this problem in the past years I've flown internationally on UA. She said security has gotten stricter, and she would look further into it, and get back to me.

Has anyone else had this situation happen to them? How was it resolved? I would greatly appreciate any solutions, as UA's customer relations department is also puzzled as to what to do, and where to look.

Never have I experienced such slow/non response to concerns I had from UA's customer service department. I hope this is not a premonition of things to come from the Continental merger.