Originally Posted by oliver2002

CUstomer RElations

A support ticket is the datapoint registered in any customer relation system when you have a contact as a customer with them, be it phone, fax, letter, email, smoke signal, etc. The point of contact tries to assign the reason why you called, who you are what you wanted ... etc An example of what LH tries to capture is shown in the complaints and compliments form: http://www.lufthansa.com/de/en/Feedb...dbackType=FBCA