The incompetence of Delta is amazing.
They can't get their loyalty program launched right.
Their IT systems continue to be substandard.
The website still touts "What's coming in Fall 2010" -- things on that list didn't get done in Fall 2010... and the "Coming in 2011" stuff has no timeline updates.
http://www.delta.com/skymiles/about_...ates/index.jsp
Looks like they haven't done anything related to the program since September...
I mean, is anybody AWAKE over at Delta?