Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,372
Complaints through the website go through a lengthy (but normally thorough) procedure and are taken quite seriously. If you don't hear anything in the next two weeks I would crank up the heat.