Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,108
Complaints through the website go through a lengthy (but normally thorough) procedure and are taken quite seriously. If you don't hear anything in the next two weeks I would crank up the heat.