Hi all

Without going into too much detail, I complained via the Lufthansa website regarding luggage being broken into and personal items being stolen.

I submitted the complaint 2 weeks ago and got an automated response. After a week of no feedback I forwarded the complaint via email to the local LH Customer Service Office in CPT where I also got an automated response. This was a week ago.

I have not heard from any party since. What is a reasonable turnaround time to be expected before I escalate matters further?

If it helps (or doesn't help in my case!), I hold no status with M&M or *A.