Originally Posted by
rotanes
Well, the rules are very clear:
http://www.lufthansa.com/online/port...1818526&l=en#6
"For a Companion Ticket, the Miles & More member and the accompanying person (companion) must complete all travel together"
I know, they sometimes offer exceptions on a voluntary basis to this rule, but I have not seen any documents explaining the exceptions.
Edit: In the german forum
http://www.vielfliegertreff.de/miles...html#post73632
it is mentioned that "booking for both tickets has to be at the same time" and "in case case of cancellation both tickets have to be cancelled". So I think this also may apply for changes
Thanks for feedback.
Actually it seems to me, that the vocabulary of this paragraph changed as compared to the last years' version (changing also the exact meaning), at least in the polish translation but I might be wrong.
Anyway, if the interpretation of the rules was SO clear, why:
1. I was informed by M&M personel that it was possible and such bookings were made, (I made clear that I would like to take advantage of the Companion Award)
2. I was charged accordingly as for companion award tickets
3. I was then twice reassured that everything was fine and the -90k miles correction which occured after I changed the date of my connection was a plain mistake of M&M and that my miles will soon be back
If ticketing me in this way was really a mistake or wrong interpretation of their own rules by M&M SEN Hotline personnel, then why I am being punished and charged for it?
Isn't booking an award ticket also a kind of contract between the parties, like buying the revenue ticket, just that a part of the payment is with miles?
If it is done, the miles are charged, the cc is charged, the ticketes are issued, how could one party once change their mind and charge more again? (I mean the common sense of the transaction and honesty to your customer, as probably the lawyers will tell, that FFP organizers can legally apply any rules they want ?

)
I think, it is also obvious, that if I was informed it is the only proper way to go I would ask for two identical bookings....
(I do not not care for a domestic TG connection for a price of 90k miles!)
Finally, we actually ARE completing all travel together (my GF has a revenue ticket for this unfortunate connection).