Wirelessly posted (Mozilla/5.0 (SymbianOS/9.4; U; Series60/5.0 Nokia5230/10.0.067; Profile/MIDP-2.1 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)

E-mail doesn't sound like the best way to contact AZ. Try calling +39062222 option 3. Another possibility is posting on their facebook wall - they are usually very helpful and will if necessary get you contacted by phone.