Originally Posted by shurman

Thanks for the reply, KVS!

Please let me just confirm my understanding. I was afraid that the concept of POS (which determines who can see what) may have prevented the AA agent from seeing the award seats on that flight.

Originally Posted by shurman

But what I hear you say is that AA agents should be able to see all award availability, correct? If I see it in KVS, they should see it too?