Originally Posted by
dutch_122
Kimbb,
was Y-class full, if so, depending or their upgrade rules, they should have upgraded the passengers who are entitled to, based upon fare paid, cardholders status etc.
Then staff should be assigned seats in Y not C.
KLM staff travel department is issuing their ZED fares for staff M/C wich means they can travel Y or C on own carrier, Y class other carriers.
Unless their ticket says that they are travelling in C.
And if staff is upgraded when doors are closed, pls do not assign seat to staff or friend, next to paying passenger, when seats are free.
if no seat is free, do not upgrade them.
dutch_122
These sound very much like official rules as laid down by KLM management. In which case, if they've gone to the bother to make the rules about "upgrading" staff clear, it naturally follows that they would be very interested to know when these rules are being broken. I say if you experience service being downgraded as a result of upgraded staff OR you suspect illegal upgrades have been made (usually after the doors have closed), then it should be reported to management. If they don't know it's going on then they can't do anything about it.