Originally Posted by dutch_122

Kimbb,

was Y-class full, if so, depending or their upgrade rules, they should have upgraded the passengers who are entitled to, based upon fare paid, cardholders status etc.
Then staff should be assigned seats in Y not C.

KLM staff travel department is issuing their ZED fares for staff M/C wich means they can travel Y or C on own carrier, Y class other carriers.
Unless their ticket says that they are travelling in C.

And if staff is upgraded when doors are closed, pls do not assign seat to staff or friend, next to paying passenger, when seats are free.

if no seat is free, do not upgrade them.


dutch_122