I booked the flight from Manchester to Delhi so I feel that BA should have organised the hotel at Manchester, they basically did not want to know. BA no longer have staff at Manchester and use Servisair, frankly it was chaotic. What I am annoyed about is that:
1) BA were not helpful at the airport and have not responded to an email sent to them on 30th December (to which I received a confirmation)
2) BA's own insurance policy are unable to consider the claim. I suspect that this is incorrect and I will call them on Monday.
I suspect I will eventually be able to get the costs back, but are either BA or the insurance company liable for compensation given that we lost a day of our holiday?