Originally Posted by
beltway
I think transparency has long been a serious weakness in the Omni program...
I heard this week from one of the loyalty ambassadors that there will not be a formal communication sent out regarding the changes in qualification criteria. The ambassador was going to email the program lead with some questions regarding the changes and is supposed to let me know what she learns. I'm more than happy to share what I can.
...Omni seems to treat different booking rates very differently for purposes of SG benefits. Although I've gotten stay/night credit in the past for gov't rate bookings, I have never ever received frequent flyer miles...
I've not had this problem when booking under our corporate rate (not government). However, while I haven't had problems with airline miles posting, our corporate rate does not seem to qualify for nights toward a free night as an alternative (this seemed to change sometime during the last half of last year).
...Also, I have to say that I'm unimpressed that Omni's alleged rep on FT has posted exactly once so far -- and that message advised a commenter that he had a PM about a general-interest, non-account-specific inquiry. This is not how a mature, well-run program operates.
Is this someone who is openly posting on behalf of the program similar to the two Starwood Lurkers, or someone who works for the program and is merely posting on their own behalf on FT while providing insight to the new program?