Originally Posted by
intueri
I would be curious to know the effective date of the Select Guest program changes. I stayed 8 nights at Omni hotels in November (testing the waters after they denied a status match), and was expecting a bump to Platinum, but it never happened (even though the website still listed the old criteria until very recently).
I think transparency has long been a serious weakness in the Omni program. Some examples:
- I can't find a clear statement of the program's T&C on the website. The downloadable program materials seem to be more or less identical to the online brochure.
- Omni seems to treat different booking rates very differently for purposes of SG benefits. Although I've gotten stay/night credit in the past for gov't rate bookings, I have never ever received frequent flyer miles.
- Honestly, I begin to wonder if promotional rate bookings will even qualify for night credits. My 2-night stay from last weekend using the Cyber Monday $99 rate is not reflected at all in my account. (Has anyone gotten credit for a Cyber Monday rate stay?)
Also, I have to say that I'm unimpressed that Omni's alleged rep on FT has posted exactly once so far -- and that message advised a commenter that he had a PM about a general-interest, non-account-specific inquiry. This is not how a mature, well-run program operates.