Originally Posted by
janetdoe
My NEXUS Card was questioned at JFK, ID checker asked one supervisor, then finally another. Second supervisor said, "Yeah that's the Canadian thing. We had a special training because two people complained that the ID was refused by TSA."
I imagine at least one of those complainers was on this board, so I just wanted to say Thanks!
You're welcome. Maybe they said two people complained because I had to complain like 5-6 times.
Originally Posted by
ESpen36
Glad to hear at least one station (and a large one at that) got special training about NEXUS cards.
It doesn't take "special training." Looking at their own website does the trick.
Originally Posted by
FriendlySkies
If only LAX would get the "special training"...
Yesterday, a 3 striper was working TDC and got it right with no hassle. LAX was supposed to be getting various updates to aid the ID checking process, but its been hit or miss.
Actually, I think that's pretty good understanding of the concept by TSA standards.
Sad, but true.
Originally Posted by
ESpen36
Remember, also, that the NEXUS card does not include the name or logo of either of the federal issuing agencies (CBSA or CBP). All it says is "NEXUS." I'm frankly rather surprised that TSA has decided to accept the NEXUS card (despite its being a WHTI-compliant document) because it does not show the name of the agency/agencies that issued it.
Why would you be surprised? TSA is part of the SAME DEPARTMENT that puts out NEXUS on the US end. NEXUS is also one of the few documents that meets the enhanced REAL ID standard. Not to mention that NEXUS, FAST and SENTRI all have a standardized look, which should make them easier to learn.