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Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I forgot to mention that the letter seems to me to be a template with a few fields of customized sentences attached. Does Delta hire english majors to do up their letters? I would doubt this very much, at least on the letter OP shared with us.