Flight/Origin-Destination: AC 002 (NRT-YYZ)
Date: 2011-01-20
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes (at airport)
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NH lounge in NRT is quite lovely
Was priority boarding offered (if applicable to your status) and efficient? Very quick
If there was a delay, did the gate agent provide timely updates? Brief boarding delay, and yes

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground, meal orders in the air (possibly due to boarding delay?)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Sorry, did not time this
How was the quality of all the meals? Dinner very good; breakfast good (Japanese-sourced pastries excellent)
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Relatively empty second J cabin; the cabin crew were very attentive and helpful