Originally Posted by
KenHamer
Except through thick and thin, the frequent flyer program has been the only part of the business that has been consistently profitable.
The first airline to successfully get rid of its FF program is likely to be the first to fold.
You'll get no argument from me on that point. I just don't think senior management sees it that way. I truly believe that they think we will fly no matter how 'enhanced' the FF program is.