<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jakpot:
A collegue of mine flew with some of the re-booked pax last night. Apparently AC refused to provide hotel accomodation for those who had to overnight by the mechanical problem.
What is AC policy when a mechnical problem forced overnight delay like this?
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Here's an excerpt from AC's
Customer Service Plan.
"The extended delay: what happens while waiting
In the case of delays caused by Air Canada with a forecast duration of
over 90 minutes, Air Canada will provide you with food, either at the
gate or with a meal voucher for airport restaurants.
Air Canada will communicate with you every 15 minutes to provide an
update on the flight status with the latest, most accurate information
available.
In the case of an unplanned overnight stay caused by Air Canada, we
will provide out-of-town customers with meal vouchers, hotel
accommodations and transportation to and from the airport.
We know that unexpected, extended delays caused by Air Canada - due to
maintenance, for example - can create a stressful situation for any traveller. Although our priority remains getting you on your way as quickly as possible, we also want to minimize your frustration and inconvenience while waiting, whether it's by helping you contact family or business associates or by getting you something to eat. In the case of an unplanned overnight stay caused by Air Canada, we will provide hotel accommodations, meal vouchers and transportation to and from the airport."
Looks like AC would have breached its own Customer Service Plan terms if it refused to put up out-of-town passengers. Shouldn't bee too surprising though.