Emailed Delta and this is the reply....

Dear Mr. Jordan

Thank you for writing about your recent flight experience. On behalf of Delta Air Lines, we sincerely apologize for the inconvenience caused by the delayed arrival of your checked bag at the carousel.

As our customer, you are in the best position to point out areas that need attention. I am disheartened to learn our team member did not add the priority tag to your checked bag. Our goal is to provide consistent and accurate information to our passengers at all times. I am truly sorry in this instance you did not receive the service you expected and should have received from one of our team members.

Additionally, I certainly understand the inconvenience this action caused as your baggage did not arrive in a timely manner. We have dedicated goals for delivering bags to the carousel and I apologize, again, that in this instance we did not meet our goal. I also recognize the value of your time.

I was also concerned that the policy had changed. However, I learned that current technology prints the word "Priority" on the computer generated bag tag. The check-in agent is then responsible for attaching the fluorescent yellow Delta SkyTeam Priority tag for all Diamond, Platinum, and Gold Medallion SkyMiles members, SkyTeam Elite Plus and BusinessElite passengers. Clearly, we did not provide the kind of dependable service our SkyMiles Medallion customers have a right to expect.

We consider feedback from our Medallion members to be of the utmost importance as it highlights areas where we are falling short of our passenger expectations and where we can make improvements. Please know we are dedicated to improving our customers overall experience and to that end, I have shared your comments with our Airport Customer Services leadership team for internal follow up. I am confident this issue will receive close attention.

Moreover, we value our Medallion customers, and for that reason, and as a sincere gesture of apology for the inconvenience caused by the delayed arrival of your bag at the carousel and the disappointing service you experienced at check in, I have added bonus miles to your SkyMiles account. Please allow 3 business days for the miles to be added.

Mr. Jordan, as a valued SkyMiles Diamond Medallion member, you are an integral part of our customer base and we are always interested in your feedback. Thank you for taking the time to bring this disappointing experience to our attention. We deeply value your business and look forward to welcoming you onboard your next Delta flight.