Originally Posted by
manoaflyer
Thanks to you all. I am still not as "smart" as you all in figuring out how to use the SWUs. I am not seeing a way to include those. It brought me up the final screen and asked to select the method of payment. Do I enter the SWUs after this screen or there is something I am missing!
Complete the purchase on that screen. Wait until it is ticketed (could be seconds, could be hours, but most likely seconds). Once ticketed - you'll have a second email from CO and the reservation status will change from reserved to ticketed - go in to view the reservation and choose the option to upgrade it. In there you'll be presented with the miles+cash or fare difference option, like this:
Choose to apply the SWU.