Originally Posted by
NZZO
It took me two months last year to obtain a refund in the region of USD300. There were several complicating factors and the refund ended up being processed in Guam. At the time I used telephone number 1-800-932-2732 and it put me directly in touch with the Refund Department and I was lucky enough to get a very helpful agent who kept following up for me.
Thanks a lot for digging out the refunds department phone number for me. I think the reservations agents probably have instructions not to give out the number, as I've been asking them for days!
I spoke to a helpful sounding person in the refunds department who promised to send the relevant folks an email to expedite my refund. As expected, she said they are slammed with the workload from the snow storms.
I will check the refund status in 24 hours and post it here.