Originally Posted by
upgrader
The most warped example of this for FTers would probably be the case of those of us (Yes, I was one of the idiots) who used Citi Thank You Points to get an airline ticket (paid for by Citi with their credit card), had to cancel the ticket for one reason or another and were ignorant of/forgot the fact that the refund balance for the ticket went not back to the flyer but directly back to the credit card that Citi used to pay for the ticket in the first place. Result: no ticket, no refund money and all those Thank You points wasted. Definitely my all-time biggest travel (travail?) downer.
Have you ever contacted Citi on this? Actually Citi was willing to refund you points (not the value of your ticket). Several blunders have been reported during the final devaluation of TYP and surprisingly Citi was willing to work with those folks and refund them their points - though believe it or not, the refund process was entirely manual - an employee at the VP level kept a spreadsheet and manually matched the refunds to Citi credit card versus people's claims... I heard this from an FTer who had to go through this but he did get his points back.