Originally Posted by
richinaz
Isn't this an example of conflicting goals? Doesn't the GA get rewarded/penalize for on time departures (at least from the gate)? However by her achieving that goal, she is annoying a bunch of customers by making things a free for all?
But what makes the action of the GA so wrong (aside from the attitude) is that the zoned-boarding process is meant be the fastest manner to load the plane. That's why US has such a process in the first place. So by pretty much telling everyone to board at once, the GA made it take longer to load the plane than if she had followed the correct procedure.