FlyerTalk Forums - View Single Post - Hyatt Regency Sonoma Wine Country (Santa Rosa, CA) REVIEW - MASTER THREAD
Old Jan 18, 2011 | 1:12 pm
  #46  
avja
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 213
Stayed here 1/11-1/14. Recent reviews are right on.
Positives:
1. Very friendly staff in hotel at checkin and throughout stay with one exception (see below).
2. Even friendlier staff in restaurant.
3. Was upgraded to two room suite.
4. Was asked about diamond amenity at check in.
5. Breakfast was very good.
Negatives:
1. Rooms and common areas in need of updating.
2. Did not receive wake up call on date of check out. Fortunately I used cell phone alarm as back up. When I reported the problem to the desk clerk, she gave me what I view as a perfunctory and insincere apology. Did not offer anything else. I suggested she check to see if there was a problem with the system. When I checked out 45 minutes later and asked if she found the problem, I was told she had not checked on it.
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