Originally Posted by
reft
I give a ^ to the TSA employee. It doesn't look like his training covered passengers rights, including allowed photography at the check point thoroughly enough. When presented with new information, he integrated with it what what he knew and used that new knowledge to make a quick, correct and well thought out decision.
As to the 'dumbfounded' it looks like he was taking the time giving it a thorough read.
If more TSA employees were open to being educated, or TSA training covered more on passengers' rights there would be a lot less issues.
I agree. The TSA employee was typical in that he was unaware of his own agency's rules. Like most TSA employees he didn't really know what he was doing. He was, however, exceptional in that he was willing to be educated. That puts him ahead of 90% of his co-workers in my book.