<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hillrider:
William,
I never heard back from the hotel. Although the trip was subsequently cancelled, it would be nice if the hotel addressed its correspondence -- and I was planning to share what transpired with the community here.
Do you have other means of follow-up?
Thanks</font>
this problem has been discussed before on Flyertalk.
for some reason, many starwood properties list email addresses but very few actually reply to the emails.
the properties should either eliminate the email option and have people call the hotel directly or check the email box.