Flight/Origin-Destination: 831 YUL-YYZ
Date: Sun, Jan 16
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? OLCI and baggage checkin at YQB earlier same day was a pleasant experience with a great agent
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YUL Domestic MLL had one cookie and 3 carrots left on the counter at roughly 1530
Was priority boarding offered (if applicable to your status) and efficient? Boarding was a gong show as this GVA-originating flight had been delayed due to arriving an hour late and pax were getting antsy
If there was a delay, did the gate agent provide timely updates? Gate agent simply stated that the flight arrived from GVA and needed time for grooming

Onboard - Y cabin:
Were the crew professional & well groomed? Polite and professional
If there was a delay, were you provided with timely updates? Not at all, we were over 40 mins delayed and no comments from staff
Was the IFE activated on the ground? Oddly no, for the second flight that day
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 40 mins
How was the quality of the meal/Onboard cafe? Pretzels and pretzels
Did the cabin crew offer water regularly throughout the flight? No

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The crew, well, polite and professional was younger and appeared quite frazzled that there were still pax missing from the flight 30 mins past scheduled departure time. No announcements were made and when the late pax arrived they were loudly complaining about having to take all their 'crap' off the plane just to get back on the same plane and same seat to make it to YYZ. I was going to explain the term 'Direct International Flight' but decided otherwise.