If it is the travel desk that handles the transfers, expect the worst. This is a very bad contracted travel agency; rude and inefficient.
The hotel staff at the desk is nice, though.
Originally Posted by
m0hamed
I am checking in tomorrow and am already unimpressed. I booked 6 Mercedes transfers in August at 3,500 THB return each. I emailed to reconfirm, and was emailed "there is a mistake with the price."
Despite several emails discussing the transfers the hotel has simply increased the price. I emailed them back telling them I expect them to honour the original rate.