Originally Posted by
cwe84
Well the religion part is really only in your opinion. I work here and BB says God bless and I pray. Okay so what. He and the rest of the Executive management are very professional. I guess you have the same problem flying on UAX/DLC/FLX operated by SkyWest for the same reason. Jerry Atkin is a devote Mormon and makes it very well known. Of course we have already talked about that. The engines aren’t going to fall off the plane because BB is Catholic.
Every flight I have worked on the Frontier operation Summit and Ascents boarded first even before those in wheelchairs and those that needed assistance.
You are correct about the kiosks. However they weren't there before the acquisition and are being added now. I have no idea about the website if you have issues maybe send a note to IT. I have issues with CO website (yes I do buy tickets) and I have had to work with their IT and found it was a problem with my computer. I don't know if that is similar but hey it is worth a shot to ask.
If your IFE doesn't work then yes you will get a refund but you do need to tell the F/A's and then send a note to CS. Have you asked the F/A's for something when things go wrong or you have been inconvenienced? Summits already get unlimited free premium beverages. As for what you’re asking for I don't know if they are in line with what other airlines offer but I will offer a caveat that UA is notorious for over compensating.
God Bless
Long discussion in Omni about the inappropriateness and possible legal ramifications of your bible thumping CEO. Feel free to join that discussion. For those who don't know about it:
http://www.denverpost.com/business/ci_13786516
There are other FTers other than me disturbed by this and who also think it's extreme, unwarranted and possible actualized in ways that are illegal since he does not compartmentalize his beliefs the way other religious executives do. Anyway, that's on OMNI.
SkyWest blows by the way so feel free to make that comparison all day long.
If you board elites first you're an outlier. I haven't seen that on one flight in 2010 or 2011. I'm on F9 twice this week and if I witness that I'll update this post.
As for the website, yeah, there's another posting on that to that you can search and read.
You may be the first I've heard accuse UA of overcompensating for problems. Hmm. I bet you're in the minority.