If your parents are refusing to ask for help, I would think that they would refuse any help offered. I also think that that if you called and asked for the airline to help, the airline might try, but if your parents are strong-willed and refuse the help, the airline, no matter which one, will walk away and offer help to others who are requesting and appreciating it.


A better idea....

You could arrange airport transportation for them via towncar/limo/etc... with the express and agreed upon definition of service that the driver parks the car in an appropriate place, handles all of their luggage needs, etc... on both ends of the trip. Your parents might really appreciate that! I know mine have in the past.