Hi

My parents (both in their 60s) are travelling and one has severe back pain and the other has hernia and been told not to lift anything. Normally, the one with hernia would do all the lifting required for check-in and baggage collection.
I suggested that they ask for help from the airlines (flying with Qantas and malaysian airlines) but they are refusing to do it.

Do you know if it is possible to ask for help from the airline staff at the check-in counter to get help in getting the baggage onto the carousel and then on the other end when the luggage comes out? They are quite capable other wise but I am really worried about them and not sure how to help them.

Any suggestions will be very much appreciated.