FlyerTalk Forums - View Single Post - GONE : Westin Diplomat, Hollywood, FL [Master Thread] : Left Starwood 30 Oct 2014
Old Jan 16, 2011 | 10:37 am
  #340  
KENNECTED
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by mauld
Looks like the Westin Diplomat 'may' be changing it's upgrade policies. I did receive a response on Jan 8th, from an associate of Amy's -Roger Morales, who advised me : "Currently, I do not have any available upgrades to suites, as we have several groups in house that have contracted most of our suite inventory. Regardless, I will do my very best to see if any rooms have rooms have or will come open and will make certain that you are the first to receive one of these suites should one become available."
But checking the website for my specfic 2 days continues to show lots of availabilty of Corner Suites, Dipolmat Suites, Club Floor Suites etc If they were all 'contracted out', wouldn't they be off the inventory list ??

"May"? This is such a non issue. She laid it out honestly. I don't understand the problem.

They have consistently gone above the SPG upgrade policy. Now that they may not be able to upgrade you in advance because they have contracted their suites, you make a statement like that? Come on now.
In regard to the inventory, that is a question for Amy.
KENNECTED is offline