She then told me that British Airways was in fact open 24 hours a day somewhere in the world, and that any office would help me to look at my booking, but not all the offices could help change it. I pointed out that in fact that didn't really take us any further, as only the UK office appeared to be able to help and it had been closed. At this point, I decided to give up.[/QUOTE]

Sounds like a governmental agency... A nightmare. Catch-22.

You are a very patient person.