I hope you're being sarcastic here? Otherwise I wouldn't be sure what KLM you've been spending time on in recent years. Good service and attitude or actually pleasant staff members are few and very far between with KLM - in the air and on the ground. The hard product is not great and frequent flyer benefits virtually non-existent. I avoid this airline whenever I can - unfortunately, they operate a couple of routes I just cannot get around, if I could I would.
Yes, I have posted before that there are apparently two KLMs. On the one I l fly, I meet lots of nice and professional KLM staff, especially on board and are general very happy with their service and attitude. Henry's story could have written by me a number of times over the past year. Maybe it is the expectations someone has?
I agree though one on point with you - the frequent flyer benefits are lousy.