Originally Posted by
mreed911
Perhaps you should look up wiretapping. That's not the same as recording a conversation, and in some places (like where I live) there's single-party consent, meaning as long as I know it's being recorded, I can record it.
Not only that, since AAs' call prompt advises that your call may be recorded you are explicitly allowed to tape your conversation with the agent.
* AA customers are advised on our call prompt that their call may be recorded for quality assurance.
Should a customer request to tape-record your conversation, you must allow them to do so.