Originally Posted by
jjwjjw
Anybody have any recent luck with getting AA to call CX?
Trying to book:
CX873 3/13/11 SFO to HKG
CX785 3/14/11 HKG to DPS
Both flights show 2 F available on KVS and BA. AA can't see the availability. Have called AA 3 times now and had one of the agents talk with her supervisor and she came back and said they can't call CX. What's the magic trick? Keep calling back until someone calls them? Should I just ask for a supervisor to start with? They seem highly argumentative about even making the phone call to CX. Thanks.
Not sure if you've tried this ---- but I would call and ask just for the 2 SFO - HKG seats. Put them on a 5 day hold, thank them and hang up. Then call back, have them pull up the record, and then go about adding the Mar 14 HKG - DPS segment. My experience with AA is that only some of the agents know how to query and book a multi-class partner itinerary (the HKG - DPS flight offers only J, no F), and getting the trans-Pacific F seats is definitely what you need to accomplish first. Good luck!