Originally Posted by
channa
While the $150 change fee is fairly universal among carriers, since you asked, for tickets > $150 where you do have to pay a change fee, CO is more evil since they charge the change fee as new money vs. deducting it from the ticket value (which is what most carriers do).
That's more evil than necessary in my book.
Can you explain this in a bit more detail please? I just went through a change fee debacle, and I can't tell whether to beat myself up, or just jump out the window. I need to understand the process better (better late than never).