Originally Posted by
josephstern
The 2500 was all she got originally.
I certainly made mistakes opening my account, but my miles posted.
I was extremely careful opening hers because I didn't want to have to put her through the phone calls. She made about four in the end.
Finally, though, I do think it was their fault. They left several messages with status updates once they understood the issue, and they got the miles to Continental within about four hours of the last phone call.
Maybe it was just a one-off mistake, since they really took ownership of the problem once they understood it, but, still, getting that far was tough.
Glad you get your miles. I agree, once they took ownership they do try to fix the mistake as quickly as they can. In this regard Chase is much better than Citi with which it is almost impossible to make them take ownership to begin with!