Not sure.

UA had United PR, which was mostly for announcements and things like that. Customer service concerns went through Customer Relations.

Since CO doesn't have a reasonably viable customer service channel, CO Insider ended up spending much of his time resolving CS issues that the front-liners failed to adequately handle.

From a value perspective, who knows what the new COmbined management will think of that. I have a feeling that it's somewhat frowned upon, since CS should be resolving CS issues, and if CO CS has a problem, it should be addressed organizationally instead of having issues handled on a one-off basis for people who know him.

While I think he's been very good at explaining things, and his participation has always been beneficial, for his own sake, it might be better we're not seeing as much of him on FT in his previous role.