With all due respect, while I understand that this system does not work for you and that you look elsewhere for your hotel stays, I can't imagine that a lot of people are doing the same.

I would think most people are concerned with the cost of the internet and then maybe the speed.

Also this isn't limited to Hilton. Other major chains use a similar system so it'd be hard to try to avoid them all.

For resolution perhaps you could find out what software company makes the program that these hotels use and provide feedback to them. Also I would suggest trying to find out the VP or Director for customer facing technology at the hotels and provide feedback to them.

Good Luck! We all have our pet peeves and I am glad this isn't mine.