I just encountered this problem when I wanted to cancel a reservation with the Sheraton HKG.

It was outside the business hours of the SPG office in Tokyo.

I also emailed SPG but haven't heard anything in the past 15 hours or so, which I find a bit strange, given they promptly reply usually.

I just wish either this type of problem be fixed or SPG offer a global toll-free number 24 hours a day, 7 days a week.

Some people live beyond the borders of the U.S.

[This message has been edited by Chiangi (edited 06-23-2001).]