<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andersja:
...Maybe our all-friendly Lurker adds the @ to our name/SPG-profile/something (I'm just guessing here) if we interact with him to help us, but some hotels misinterpret it as "customer prone to post complaints online"?</font>
Sorry, I have no idea what this means. Probably the hotel added the symbols to show that they had completed some activity on your reservation. I seriously doubt that they would add them as a personal comment about a guest.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]