How long to process a refund??
I am owed $100 by CO for a UM fee I paid at the time of ticketing that was never used after CO had to put my daughter onto US after the original CO flight was 4+ hours delayed (so I had to pay US another $100).
I received an email from CO customer service 8 days ago saying the refund was being processed to the original form of payment. When I check the refund status online, however, it shows the status as "pending review."
Obviously the refund has not posted to my CC or I wouldn't be posting the question here...do approved refunds still have a "pending" status?
Thanks!