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Thread: OK, where is "Have One On Us"?
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Old Jan 12, 2011 | 7:23 am
  #120  
EasternTraveler
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Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
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Originally Posted by mike_plat
Jacob,
Despite having checked in online with coach seats several times since this program was lunched, I have NEVER ONCE seen one of these coupons. The inconsistency vs. what's promised by DL is what fuels constant customer discontent. DL's own systems should know that something is malfunctioning. You should not have to wait for customers to complain.
It is not possible for every aspect of a complicated system to be tested by a small group of programmers.

Thank you IT Department for listening to us. If you respond to us here, we will be happy to give you feedback and comments about what is working and what is not.
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