FlyerTalk Forums - View Single Post - OK, where is "Have One On Us"?
Thread: OK, where is "Have One On Us"?
View Single Post
Old Jan 11, 2011 | 10:14 pm
  #118  
mike_plat
 
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
Originally Posted by Jacob Morris
Hi FlyerTalkers,

My name is Jacob Morris, and I'm the product manager at Delta responsible for Sky Priority.

I have alerted our IT folks this morning to your comments as this anomaly was not intentional. My apologies for the inconvenience; let me track down, and I'll get you guys an update shortly...

Best regards,
Jacob Morris
Senior Product Manager
Customer Experience, Airport
Delta Air Lines, Inc.

Jacob,
Despite having checked in online with coach seats several times since this program was lunched, I have NEVER ONCE seen one of these coupons. The inconsistency vs. what's promised by DL is what fuels constant customer discontent. DL's own systems should know that something is malfunctioning. You should not have to wait for customers to complain.
mike_plat is offline  
Reply