FlyerTalk Forums - View Single Post - New (poorer) Exchange Rate for AA Miles into Honors Points

Jan 11, 2011 | 5:25 pm

#12

sjuhawk_jd

Join Date: Sep 2003

Location: Philadelphia, PA

Programs: Hyatt Diamond, Hilton Diamond, SPG Platinum

Posts: 362

Quote:

Originally Posted by Russ21Atl

Big thank you to HHonorsRepresentative for sending me a PM! ^

Shortly after I replied I got a phone call from a mgr in the email division of the HHonors member services dept. I wasn't able to pick-up since I was at work, but he left a VM.

To my surprise, my account activity is showing a "service center adjustment" of 10K points. :-:

I'm still upset that their website isn't updated, I never got a heads up about the exchange rate change and the original reply from HHonors didn't address my concerns, but in the end, Hilton came through.

Many thanks for making a long time customer happy.

This is wonderful since: Hilton is paying attention to these forums and learning the power of these websites like FT.

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