Originally Posted by
SparkyEngineer
I spent well over 200 nights in mostly Hampton Inn last year. Once a day times 200+ times is pretty darn annoying. I know it's coming, but usually don't pay attention to the exact time I log in and remember it 24 hours later. They really should either give a code for the duration or give a means to refresh the timer.
I, for one, stay less at Hamptons and more instead at non-HHonors properties when I need multi-night stays, in large part for this reason! Someone should realize that this Hampton-wide policy is costing them customer stays!!!!!!!!!
Why in the world would they want to have such an idiotic system if even a small fraction of customers don't book a small fraction of their stays at hotels where they're frustrated by this?
I actually prefer hotels where I have to re-log-in every time I connect, even if I've "slept" my laptop several times during the day, than to have an unavoidable and unreschedulable disconnect like this.
Just how hard would it be to add a log-out button?
I would think the problem is simply that the people who decided how this should work don't know that this causing problems for customers.
How do we reach the people in charge of this? (It works the same way at many Hamptons, so it has nothing to do with a
particular hotel, but I don't know who exactly it does have to do with.)
(One thing I do know: It
isn't reaching the people in charge if you just mention it on a
survey. The survey responses to go to the right people, in this case at least.)