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Thread: New (poorer) Exchange Rate for AA Miles into Honors Points
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Old Jan 11, 2011 | 4:06 pm
  #10  
Russ21Atl
 
Join Date: Apr 2000
Location: ATL, PAR, AMS & back to ATL
Programs: Delta SkyMiles, Hilton HHonors Gold, SPG Gold & Avis First
Posts: 1,222
Thumbs up HHonors customer service comes through!
Big thank you to HHonorsRepresentative for sending me a PM! ^

Shortly after I replied I got a phone call from a mgr in the email division of the HHonors member services dept. I wasn't able to pick-up since I was at work, but he left a VM.

To my surprise, my account activity is showing a "service center adjustment" of 10K points. :-:

I'm still upset that their website isn't updated, I never got a heads up about the exchange rate change and the original reply from HHonors didn't address my concerns, but in the end, Hilton came through.

Many thanks for making a long time customer happy.
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