My wife and 4 year old flew DTW to TXL yesterday expecting to be on all Delta flights. Somehow she ended up on Air France on the JFK to TXL segment, even though it had the correct flight number (DL78), apparently due to an aircraft switch. On arrival, no luggage, probably due to a last minute switch of aircraft at DTW (DL2114) due to mechanical issues that delayed the first segment by over an hour and the fact that they could not get all the baggage into the substitute aircraft.

Now she is in Germany with no luggage and no car seat to transport our four year old in. Can she buy a car seat and get reimbursed for it? They are quite expensive in Germany and we don't want to with to get stuck with the bill. What are her reimbursement limits on clothing and hygiene products? Who do we make the claim to?